FAQs

Frequently Asked Questions

Are your lashes cruelty-free?

Yes they are ! Our real mink lashes are hand -crafted from the premium mink fibres that shed from minks during their shedding season. Our vegan mink lashes are also handcrafted and are made from premium synthetic fibres to give you the same feel and movement as our real mink lashes. We work closely with our vendors to ensure the entire manufacturing process and work environment is ethically managed and up to our standards.

How Long Can I Have My Lashes on?

Jenaë Lash mink lashes are designed using our featherweight technology to provide you all day comfort with a high quality glue. When applying your lashes, add a bit more glue on the corners of the lash for more reinforcement for all day adhesion.

How Long Can I Wear My Mink Lashes For?

Jenaë Lash mink lashes can be worn up to 30 times with proper care. Always follow the directions on how to care for your lashes to get the maximum lifespan. Remember to place your lashes in your lash box it came in after each wear.

How Do I Care For My Mink Lash Strips?

  1. Wash your hands and carefully remove your lashes with a little bit of water-based makeup remover and gently remove the lash strip from the outer corner of the lash.

  2. Use your fingers or tweezers to gently remove glue from the band of the lash strip.

  3. Dip a cotton ball in rubbing alcohol and wipe down the lash strip to remove dirt and bacteria.

  4. Rinse the lash band with water using a Q-tip.

  5. Do not soak/ immerse the lashes in water as this may damage the lash strip.

  6. Place the lashes on a paper towel to dry and brush the lashes with a spoolie.

  7. Once your lashes have dried, place them in your original lash box. Ensure that the lash box is free from dust and debris.

What are Eyelash Extensions ?

Eyelash extensions are a semi- permanent cosmetic procedure that is done to provide thickness, volume, definition and curl to the natural lash.

Are Eyelash Extensions Safe?

Many people are concerned that eyelash extensions ruin the natural lash.This only occurs if they are applied incorrectly and if aftercare procedures are not followed properly. Only have a certified lash technician apply or remove your extensions. Do not pull or tug on your extensions and follow proper after care instructions for your lashes to ensure health and longevity of your lashes.

Can I Remove My Eyelash Extensions ?

Yes, it is recommended you get them professionally removed by a certified lash technician. Do not tug or pull to remove them as this may cause permanent damage to the natural lash.

How Long Do Extensions Last?

The longevity of lashes depend on your natural lash cycle and how well you care for your extensions. Everyone is different and therefore some clients may require a refill after 2-3 weeks. Remember that natural lashes have a 30 days cycle and it is completely normal for you to lose your eyelash extensions with your natural lash during this cycle. Don’t worry! your eyelashes will grow back.

How Do I Take Care of My Extensions?

Use a lash serum to condition your lashes and a cleanser to clean the lash and maximize retention.

Do not wash your face or participate in any activities that will cause the lashes to become wet for the first 24 hours.

Ensure your lashes stay away from heat.

Do not pull, rub, or tug on your lashes.

Use a spoolie to brush your lashes daily.

Avoid oil based products -Only use oil-free makeup remover / cleansers.

Do not use mascara or eyelash curlers.

Do not sleep on your face.

Schedule your touch-up every 2-3 weeks.

What Is Your Return Policy?

Please see our return policy here:

Return Policy

Do You Offer MUA Discounts?

Yes, Jenaë Lash offers MUA discounts of 25%. Please email a copy of your MUA certificate to customerservice@jenaelash.com to apply, once you have been approved you will receive a personalized discount code to use on your purchases.

What Makes Jenaë Lash Different From Other Lash Brands?

At Jenaë Lash we take pride in quality by using only high quality products that are also cruelty-free. We also ensure that all of our products are produced ethically and sustainably by working closely with our manufacturers to find innovative ways to bring you quality lashes. All of our packaging is 100% recyclable because we also want to take part in reducing our carbon footprint.

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